Refund & Return Policy

Last Updated: August 9, 2026

At Pusposri, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, we’re here to help.

1. Return & Replacement Eligibility

You may request a return or replacement if:

  • The product arrives damaged or defective.
  • You receive a wrong or different product from what you ordered.
  • The product has a major quality issue.

Please contact us within 48 hours of delivery to request a return or replacement.

2. Products That Cannot Be Returned

Returns are generally not accepted for:

  • Products that have been used, washed, or damaged after delivery.
  • Products damaged due to improper handling or storage.
  • Change of mind or personal preference.
  • Products without their original packaging, where applicable.

Note: Some products may have specific return conditions mentioned on their product page.

3. How to Request a Return

To request a return or replacement:

  1. Contact us within 48 hours of receiving your order.
  2. Provide your order number and a short description of the issue.
  3. Send clear photos or a video showing the product and the problem.
  4. Our team will review your request and let you know the next steps.

4. Refunds

If your refund is approved, the refund will be processed after we verify the returned product, where a return is required.

Refunds will normally be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

5. Damaged or Wrong Products

If you receive a damaged or incorrect product, please do not use it. Contact us within 48 hours and provide photos/videos of the product and packaging.

After verification, we may offer a replacement or refund, depending on the situation.

6. Return Shipping

If the return is approved because the product was damaged, defective, or incorrect, we will provide instructions regarding the return shipping.

For other return requests, shipping charges may not be refundable.

7. Order Cancellation

Cancellation requests should be made as soon as possible before the order is shipped.

Once an order has been shipped, cancellation may not be possible.

8. Contact Us

If you have any questions about our Refund & Return Policy, please contact us through the Contact Us page on our website.

We’re always happy to help and will do our best to resolve your issue fairly and quickly.

Thank you for shopping with Pusposri!